Terms of Service

1. Acceptance of Terms

By accessing, registering, or using any module of the **DOCUS Cloud** platform (including Document Management, Process Management, CRM, Inventory & Assets, Helpdesk & PQRS), you agree to be legally bound by these Terms of Service.

2. Modular Licensing & Subscription

DOCUS Cloud operates under a subscription-based modular licensing framework. Subscribers acquire a non-exclusive license to use the specific modules activated in their enterprise plan.

• Each module maintains fixed pricing based on contracted resources and active users.
• Subscribers may add or adjust active modules at the end of each billing cycle.

3. Intellectual Property & Customer Data Ownership

All records, documents, templates, customer records, and workflows created or uploaded by the user within DOCUS Cloud remain the exclusive property of the customer. DOCUS Cloud claims zero ownership over stored customer data.

4. High Availability (SLA) & Data Encryption

We commit to an annual service availability target of **99.9% (SLA)**. All data stored at rest and in transit is protected using enterprise-grade **AES-256 Bit encryption** and redundant cloud infrastructure.

5. Legal Validity & Compliance

Digital actions, audits, and records captured across DOCUS Cloud adhere strictly to international electronic record standards, providing authenticity, integrity, and non-repudiation with certified timestamps and audit trails.