AI-Powered Customer Support & Official Inquiries
Receive, file, and resolve inquiries from a single platform. Built-in automatic ticket IDs, strict SLA tracking, and AI-generated responses so nothing is left unattended.
Use it standalone or integrate it across the whole DOCUS suite. You decide.
See Helpdesk & PQRS in Action
Automatic filing numbers, real-time SLA stoplights, and faster response times for your support team.
9 Reasons to Switch to DOCUS Helpdesk & PQRS
Provide international-grade customer service. Manage tickets in Kanban boards, track business-hour SLA timers, and compose AI-assisted replies.
Unified Inbox & SLA Times
Unified console to handle Inquiries, Complaints, Claims, and Support requests with live stoplights and priority flags.
Ticket Kanban Board
Drag and drop tickets across status columns (New, In Progress, Escalated, Resolved) with auto-updates and history logs.
Automatic Unique Filing ID
Every ticket receives an immutable consecutive number upon submission, ready for customer tracking and compliance auditing.
Conversation Thread with AI Assistance
Unified message history with attachments, internal notes, and AI-powered draft responses tailored to the case.
Automated AI Ticket Routing
AI categorizes incoming tickets by topic and urgency, automatically assigning them to the right team without manual sorting.
Customer Sentiment Analysis
AI evaluates user tone and flags high-frustration tickets before they escalate, improving customer retention.
Public Customer Service Portal
Clean self-service portal where customers can submit inquiries and check real-time status using their ticket code.
1-Click Embeddable Web Widget
Embed an interactive helpdesk widget into any corporate website with a single line of code.
SLA Rules & Business Hours
Customize turnaround times by case type, set business hour schedules vs 24/7 coverage, and configure escalation alerts.
Connected with All Modules
Use Helpdesk standalone or connect it seamlessly with the rest of the DOCUS Cloud suite.
Helpdesk & PQRS Screenshot & Interface Gallery
Explore the screens, configurations, and workflows your team will use every day.
Unified Customer Support Inbox
Automatic unique ticket IDs, smart categorization, and legal SLA response countdown.
Connect this module with the rest of DOCUS Cloud
Transform your support team with DOCUS Helpdesk
Try all Helpdesk & PQRS features for free and discover how it elevates your customer service.
Discover all DOCUS benefits for yourself